Editorial: Some respond to complaining

Sodexo General Manager Victor Costlow and Mountain Cat Club Supervisor Dannette Ickes, after hearing of student complaints, both said they are committed to the services they provide for students and would like to see these complaints turn into positive changes.

Due to being understaffed during hectic lunch and dinner shifts, students have complained of slow service at Pitt-Johnstown dining areas such as the Mountain Cat Club and Brioche Doree.

Brioche Doree employee Maria Babula said she agrees that the short-staffed shifts are not fair to anyone.

Costlow said he plans to pay better attention to labor hours, service quality and customer flow levels at both locations.

Ickes said that students, by being upfront with management about poor service, may help solve these issues.

“I do not want any student to walk out unhappy,” she said.

Costlow said he urges students to step forward with complaints and not to be afraid to give any type of feedback. He also said he would take the time to see what went wrong with the Sodexo schedules and readjust labor hours.

Considering there has been a lack of information when it comes to suspicious events that have occurred on or near campus within the past two and a half months, the Pitt-Johnstown community should be appreciative and commending of sincere apologies and openness displayed by Sodexo managers.

Although food service is a minor issue compared with attempted robbery, shootings and threats, Sodexo managers handled the complaints with calmness and respect for students. Small recognition and concern for student satisfaction is refreshing for the Pitt-Johnstown community members to see after feeling uninformed.

Services and respectable apologies such as these may help students recognize that at least some campus managers strive to fulfill student needs to the best of their abilities, and possibly even make them aware that there is no reason to be hesitant in stepping forward with a complaint.

The Pitt-Johnstown community needs reassurance that, if they speak out, their voice can be heard, and what they have to say matters.