Food chiefs fix hours, work on service

Food chiefs fix hours, work on service

Sodexo employee Debbie Casteel rings up senior Kathleen Blough on a busy Tuesday morning at Jazzman’s cafe and bakery.

Kaitlin R. Greenockle, News Editor

Student Government Association members have been discussing Sodexo’s hours of operation for some time.

Student Government Foods Chair Megan Taylor and her committee had started a petition for the hours to be more convenient for students.

Before the 1,000-signature petition was submitted to Sodexo Manager Victor Costlow, hours already had been changed.

However, the hours changed by Sodexo managers weren’t exactly the hours that the petition was asking for.

As of now, the Student Union cafeteria is open until 8 p.m. Monday through Thursday, with Magellan’s, the salad bar and ice cream being the only areas open from 7 to 8 p.m.

On weekends the Student Union cafeteria opens at 10 a.m. offering only a continental breakfast, with the main brunch beginning at 11 a.m..

The Tuck Shop is now open from about 7:30 a.m. to midnight Monday through Thursday and closes at 11 p.m. Fridays. On the weekends, it is to open at 4 p.m. but sells only simply to go items.

Sodexo employees are to open Subway and Pizza Hut as fast as possible, which ends up being approximately 5 p.m..

Costlow said they have been able to extend the hours with minimally increased labor costs.

Costlow said that supplies in the Tuck Shop shouldn’t be out of stock; they keep more in the back. Although sometimes issues happen when they run short.

“We keep track of usage from day to day,” Costlow said.

They also keep in mind to order food accordingly if there are campus events or extended weekends, Costlow said.

Student Government Association members have been receiving complaints from students reguarding customer service, provided by Sodexo employees.

Costlow said before each meal period, employees must partake in a daily huddle. At these huddles they discuss customer service and how to react in certain situations.

Employees for whom complaints are made about take top priority when it comes to customer service training, Costlow said.

“I think it’s helping, but service training has to be an ongoing thing,” Costlow said.

Junior Ashley Jackson experienced a situation with the employees who were working at Salsa Rico back in September.

“I was waiting for my burrito and the woman (employee) was going to heat up my tortilla. When the other employee started joking around with her and she slapped him in the face with my tortilla,” Jackson said.

She said she asked the employee to not give her that same tortilla and the employee said she was planning on giving her a new one.

Jackson said that she found it funny.

“I’ve never seen that before in my life, so I tweeted about it,” Jackson said.    

Sophomore Student Government Senator Michael Capolupo and his roommate sophomore Mike Shields said they encountered an offensive customer service experience.

They had finished eating dinner at the Student Union cafeteria and, when they were returning their plates, a Sodexo cafeteria employee at the dishreturn, uttered profanity, Capolupo said.

“F— you, jackass, take your silverware,” was what they said they heard from an employee when they forgot to put their silverware in a silverware slot, according to Capolupo.

He said they ignored it and kept walking. Capolupo and Shields said they were under the impression that the employee didn’t think they heard him.